The benefits of subscribing
How much do I pay?
Save 10% compared to RRP by subscribing to your favourite Healthspan products.
Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.
How do I sign up for Subscribe & Save?
It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.
After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details in the ‘My Subscriptions’ page in your account area on the website too.
How do I change or delay my order?
You can change the number of packs, delivery frequency or next scheduled dispatch date of your subscriptions at any time by logging in to your account and going to My Subscriptions. You can also update your delivery address and credit card details.
Can I cancel a subscription?
Yes, you can cancel your subscription at any time by contacting our customer service team on 1800 719 056. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.
How do I return an item?
Orders can be returned within Ireland for a refund of the price paid for the product. Please note that returns must be made within 30 days of purchasing and can only be accepted if the products are unopened, undamaged and in their original packaging.
For further information please view our Returns Policy.
Where Is my order?
Orders are being processed and dispatched as normal, however, if you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.ie or on 1800 719 056.
Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.
*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.
The route and the method by which we transport your shipment shall be at our sole discretion. We will use third party carriers to fulfil our delivery obligations to you.
The table below outlines the delivery options offered by Healthspan:
| Republic of Ireland | Cost | Target delivery times* |
|---|
| Subscriptions | €3.50 | Approx. 1-2 working days |
| Standard delivery | €7.00 | Approx. 1-2 working days |
| Orders over €50.00 | FREE | Approx. 1-2 working days |
If we are unable to make a delivery of products because of an incorrect address, we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the shipment to the correct address although additional charges may apply.
Where our carrier is unable to complete the delivery of products for whatever reason they will try to leave a notice at the receiver's address stating that delivery of products has been attempted and the whereabouts of the shipment.
Where is my order?
Orders are being processed and dispatched as normal.
If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.ie or on 1800 719 056.
For deliveries outside of Republic of Ireland please visit www.healthspan.co.uk
